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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Put url on images (ema...
Customer experience | Sales, Customer Insights,...
Suggested answer

Put url on images (email templates)

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Posted on by FabiolaRT 155

Hi guys!

Any of you have this problem?
I try to put an external url to an image in the email templates, for example from a social network, but when I save the changes, no link is saved, the field is left blank.
What can be caused this?

Regards

pastedimage1592862163134v1.png
  • Suggested answer
    Preeti Rana Profile Picture
    Preeti Rana on at
    RE: Put url on images (email templates)

    Hi Fabiola,

    This was a known bug and has been resolved with the June update. Please upgrade to the latest version and it should be fixed.

    Thanks,

    Preeti Rana

  • nikoleta Profile Picture
    nikoleta 455 on at
    RE: Put url on images (email templates)

    Hi,

    I noticed a similar issue a few days ago and submitted a ticket. MS replied that should be fixed with the June update (EMEA is June 19) but haven't had time to check. Are you on the latest update?

    Best,

  • FabiolaRT Profile Picture
    FabiolaRT 155 on at
    RE: Put url on images (email templates)

    Hi!

    I put the # and then remove it, since putting this sign does not redirect to the url.

    What I have noticed is that when I insert a url either with the wizard or manually I have to save, close the record, (because at this point the link field is shown in  left blank), I reopen the record and I find value on the field

  • NeilSmith Profile Picture
    NeilSmith 35 on at
    RE: Put url on images (email templates)

    I have exactly the same problem.

  • cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: Put url on images (email templates)

    Hi Fabiola,

    Did you insert URL by assist-edit tool?(a social link in dynamic expression format.)

    It might be caused by update request is still in pending status.

    You could wait for 2 to 3 seconds and then click 'Save' button again to check whether email template body has been actually updated.

    I encountered your issue an hour ago(10:00 AM my local time), but now it seems that the issue got fixed.

    (But now I found another issue: the URL will still be kept even if I clear the value and save for multiple times, I solved it by setting Link property to "#")

    pastedimage1592882350502v1.png

    Regards,

    Clofly

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