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Personlization Issue

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Posted on by 21
I have a new user who is having trouble adding the /Balance Account Name/ field to the general journal page. He sees the field in the list on the right side but when he drags it over it is slashed out in red and doesn't allow him to move, add, hide, etc. What's strange is other users with the same permissions already have that field on the same page under their user. I also attempted to personalize the field under customizing the profile (roles) and I'm getting the same issue. I am a super-user. See screenshot. Does anyone have a thought as to what is going on? We are on BC23 in the cloud. 
 
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