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Answered

Can't disable "Show emails not tracked in Dynamics 365 in the Activities list"

Posted on by 55

I have the setting disabled, but the timeline still displays the untracked e-mails from my inbox:

pastedimage1665598009792v1.png

As seen in timeline:

pastedimage1665598034812v2.png

Can anyone help me make these untracked e-mails go away?

  • Verified answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Can't disable "Show emails not tracked in Dynamics 365 in the Activities list"

    Hi DAcustom555,

    According to this link this setting should be useful: https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/378634/untracked-e-mail-in-timeline

    Maybe it's related to the error message in your screenshot?

    To approve email address: https://d365demystified.com/2020/04/09/enable-disable-the-need-to-approve-email-for-mailboxes-in-dynamics-365-crm-ce/

    set email profile to exchange online: https://learn.microsoft.com/en-us/power-platform/admin/connect-exchange-online

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