Skip to main content

Notifications

Announcements

No record found.

Dynamics 365 Community / Forums / Sales forum / Can't disable &quo...
Sales forum
Answered

Can't disable "Show emails not tracked in Dynamics 365 in the Activities list"

Posted on by 45

I have the setting disabled, but the timeline still displays the untracked e-mails from my inbox:

pastedimage1665598009792v1.png

As seen in timeline:

pastedimage1665598034812v2.png

Can anyone help me make these untracked e-mails go away?

  • Verified answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Can't disable "Show emails not tracked in Dynamics 365 in the Activities list"

    Hi DAcustom555,

    According to this link this setting should be useful: https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/378634/untracked-e-mail-in-timeline

    Maybe it's related to the error message in your screenshot?

    To approve email address: https://d365demystified.com/2020/04/09/enable-disable-the-need-to-approve-email-for-mailboxes-in-dynamics-365-crm-ce/

    set email profile to exchange online: https://learn.microsoft.com/en-us/power-platform/admin/connect-exchange-online

Helpful resources

Quick Links

Dynamics 365 Community Update – Sep 9th

Welcome to the next edition of the Community Platform Update. This is a weekly…

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,263 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,112 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans