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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Can we create new fiel...
Microsoft Dynamics CRM (Archived)

Can we create new field in Phone call entity?

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Posted on by arun_k 40

Hi, I am trying to create new field (date type) on call entity on dynamics 365 or CRM 2016 on-premise instance. System is not allowing to create new field.

Able to create same date time field on other activities like Email, Appointment, Task...

here is error details-

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Data.SqlClient.SqlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #E4362986Detail: 

<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ErrorCode>-2147220970</ErrorCode>

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  • Suggested answer
    a33ik Profile Picture
    a33ik 84,323 Most Valuable Professional on at
    RE: Can we create new field in Phone call entity?

    Hello,

    Looks like your issue comes from SQL.

    I would suggest to turn on tracing - support.microsoft.com/.../how-to-enable-tracing-in-microsoft-dynamics-crm, then restart IIS, then try to create field again, get error, recheck trace files to get an explanation why does error happen.

    Good luck.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Can we create new field in Phone call entity?

    Hi,

    normally it is not a problem if you are a system Administrator. You can easily create a new field form the form customization by clicking new field

    Or you can go under the customization. Choose the phone call entity and click on fields.

    Then create a new field.

    I think you error comes from the lack of privileges.

  • arun_k Profile Picture
    arun_k 40 on at
    RE: Can we create new field in Phone call entity?

    how to create a new field on phone call entity.

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