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Orders coming from call centers which have multiple payment method are all working good, but for tender type Id "17" it shows these error. All other payment methods are setup only in call center and all are working good. but for this payment method when we setup it in only call center it shows this error and when setup this payment method to online store also then it is working.
My question is why we need to setup it in online store too. when all other payment methods are working fine.
Is this any configuration issue?
Hi there,
The error says The payment method 17 is not found in channel 1050-E.
Did you check if payment method is assigned to Channel 1050-E? From the screenshots it is not possible to understand.
Hi Ramune,
Yes I know, channel 1050-E does not have this payment method because this channel is in online store. but we setup payment methods in call center. So, What I think it should pick the payment method from call center as the other payment methods also get from there.
if you will not get any suggestions from the community members, please create a support ticket for us to investigate further.
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