No track email option in App for outlook

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Posted on by Preetam Yengkokpam

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I am using Dynamics 365 App for Outlook. When I check in Outlook, the Dynamics 365 pane do not have the "Track" option to track the email recipient as Contact. Can anyone suggest what would be the issue?

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Preetam Yengkokpam 193 on at

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RE: No track email option in App for outlook

Its been long time when I initially asked the question. The issue was a silly mistake though.

Under Model-driven Apps -> Dynamics 365 App for Outlook -> Dashboard should be selected with "App for Outlook Dashboard"
Tobias H. 240 on at

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RE: No track email option in App for outlook

Hi,

I have the same issue in two customer tenants. I can see the dynamics 365 App for Outlook in Outlook but there is no button to connect E-Mail to any CRM record. Please help me. What am I doing worng?
Preetam Yengkokpam 193 on at

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RE: No track email option in App for outlook

Thanks for the response but I wasn’t asking for how to track email. My question was more into issues I am facing right now. The track button itself is not available
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Adrian Begovich 21,009 Super User 2024 Season 2 on at

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RE: No track email option in App for outlook

Hi Preetam Yengkokpam,

Read this article to learn how to track Outlook contacts in Dynamics 365 with the Dynamics 365 App for Outlook.