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Dynamics 365 Community / Forums / Commerce forum / Lines not printing on ...
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Lines not printing on customer receipt using CPOS

Posted on by 5

We are trying to use the customer account receipt to print a receipt that will have no value on it. It is a specific requirement of the customer that a receipt is required but must show no value. We have created the customer receipt using the designer and added the lines that we want to it but when it is printed the lines do not appear, only the header and footer information. Anyone come across this issue before? We are fully CPOS on retail and on version 10.0.4.

  • Thomas schulte Profile Picture
    Thomas schulte 5 on at
    RE: Lines not printing on customer receipt using CPOS

    Hi Debbie,

    I am facing the same problem.
    Did you solve it ?

    How and what was the reason for this behavior?

    Thanks for your time

  • Oksana Kovaliova Profile Picture
    Oksana Kovaliova 3,597 on at
    RE: Lines not printing on customer receipt using CPOS

    Hi,

    'Customer account receipt' - is it your custom receipt type (CustomReceipt1, 2, etc.) or are you using any standard receipt type?

  • Suggested answer
    Xusheng Profile Picture
    Xusheng on at
    RE: Lines not printing on customer receipt using CPOS

    You can log a new service request to double check it with support team. Maybe this is a bug.

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