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E-Mail Error

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Posted on by JE-20081519-0

2,109

Hi:

I don't usually receive error messages, upon trying to e-mail from within Business Central.

But, I received this one pasted below.

This environment was recently updated to v26.

How do I eliminate this error, for successful e-mailing?

Thanks!

John

Categories:

Dynamics 365 Business Central

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Suggested answer

Teddy Herryanto (Th... 13,777 Moderator on at

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E-Mail Error

It looks like the user doesn't have permission to "Send on Behalf" the shared mailboxes. You can contact your IT and set the "Send on Behalf" permission in your Microsoft Exchange.
JE-20081519-0 2,109 on at

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@YUN ZHU

If requesting support, please provide the following details to help troubleshooting:

Error message:
The email was not sent because of the following error: "Failed to send email. Error:

The user account which was used to submit this request does not have the right to send mail on behalf of the specified sending account., Cannot submit message."

Depending on the error, you might need to contact your administrator.

Internal session ID:
70fafacf-eb6c-40ea-b6e1-5bfa3396099e

Application Insights session ID:
a682dbf4-fc3f-4094-ab4c-9fc247136cad

Client activity id:
683fde5d-87b6-450e-8cb0-5d7849a5eb25

Time stamp on error:
2025-06-24T12:48:53.6572750Z

User telemetry id:
1a05c8f2-c2c5-4df4-8893-fae1086500cc

AL call stack:
"Email Editor"(CodeUnit 8906).SendOutbox line 8 - System Application by Microsoft version 26.0.30643.35166
"Email Editor"(Page 13).ValidateAndSendEmailData line 8 - System Application by Microsoft version 26.0.30643.35166
"Email Editor"(Page 13)."Send - OnAction"(Trigger) line 2 - System Application by Microsoft version 26.0.30643.35166
Suggested answer

YUN ZHU 86,134 Super User 2025 Season 1 on at

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It looks like a permission issue, but I'm not sure if it's the BC user's permission.
There should be a more detailed error message in the Share details, you can also share it.

Thanks.

ZHU
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RockwithNav 7,265 on at

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You need to provide sufficient permission sets from BC and MS365 if you are using shared mailboxes.
See if this helps - https://community.dynamics.com/forums/thread/details/?threadid=040bb02f-b601-4fac-8cd3-7805f9d14e55

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