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Merge Cases option not appearing when selecting multiple cases

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Posted on by Community Member Microsoft Employee

We are trying to merge a number of cases together but the option to merge the cases does not appear on the command bar (Merge Cases option). Could this be related to a setting or permission issue? Thank you!

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Suresh Sorde 1,075 on at

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RE: Merge Cases option not appearing when selecting multiple cases

Hi,

Check check below links.

http://develop1.net/public/post/How-to-restore-a-hidden-button-on-the-CRM-2013-Command-Bar.aspx

nishantrana.me/.../getting-back-the-mail-merge-button-in-crm-2013

Hope this helps.

Thanks
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Tushar2016CRM 1,130 on at

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RE: Merge Cases option not appearing when selecting multiple cases

HI

Please follow the below link and check if you have the proper role to enable this feature

community.dynamics.com/.../150732

Thanks !
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Harish Das on at

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RE: Merge Cases option not appearing when selecting multiple cases

Please check Merge case button is hidden in the Ribbon workbench if any customisation on that.