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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / How do i fix a stuck b...
Microsoft Dynamics GP (Archived)

How do i fix a stuck batch?

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Posted on by MBender 270

We were posting a receiver batch when the end user lost connection and great plains was not responding.  It seemed to post the first part of the batch but not the general ledger posting.  We went into the financials and posted the batch there.  Everything looks correct all inventory is received and all accounts seem to match.  Unfortunately if you go to series post under purchasing the batch still remains.  How do I remove this batch without posting it? I have a feeling if i post it i will get double entries.  I have ran check links and reconciles on the purchasing modules.  Any help would be great.

 

Thanks

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  • DanMoore Profile Picture
    DanMoore on at
    Re: How do i fix a stuck batch?

    Hello MBender,

    I would recommend opening a support incident so that an Engineer can take a closer look at the issue with invoicing in the tables to see exactly what is causing the issue. Through a support incident we can send the ALL PO and Receipt script that will show us where everything is in the tables. This usually shows us why you wouldnt be able to invoice against a PO. Sometimes it sees a bogus invoice record already out there but you would not be able to bring it up in GP since it is damaged.

    To create a support incident request, go to CustomerSource > Support > Assisted Support > New Support Requests, or, you can use this link: mbs.microsoft.com/.../createincident.aspx.

    Best regards,

    Dan Moore

    Customer Online Technical Community

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  • MBender Profile Picture
    MBender 270 on at
    Re: How do i fix a stuck batch?

    It didn't work, cause now when we try to invoice against the receipt i get an error when we post that says it can't invoice against the PO

  • DanMoore Profile Picture
    DanMoore on at
    Re: How do i fix a stuck batch?

    Hello MBender,

    Glad to hear you fixed it. For stuck batches we also have the following KB article that explains how to free a stuck batch. However in your case it looks as though the batch was not actually stuck but was still out there after posting.:

    850289 A batch is held in the Posting, Receiving, Busy, Marked, Locked, or Edited status in Microsoft Dynamics GP

    support.microsoft.com/.../en-US

    Best regards,

    Dan Moore

    Customer Online Technical Community

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    We hope you get value from our new forums platform! Tell us what you think:

    social.microsoft.com/.../threads

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  • MBender Profile Picture
    MBender 270 on at
    Re: How do i fix a stuck batch?

    fixed it, found where i could delete it.

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