I followed the instructions on this page and created a journey however both of my test event registrations have gone through all the loops/checkpoint reminders apart from getting the initial first email and are awaiting at check-in even though the event they registered for is not until 27 November, not sure what I'm missing here.
Can you post a screenshot of your journey, and maybe we can see where something is missing to assist. It's hard to tell what might be going wrong without being able to see how it is configured.
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