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Receiving 'Encryption error occurred' when opening Email parameters >> SMTP settings form

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Posted on by Frank Hamelly | MVP... 46,215 Super User 2024 Season 2

Has anyone seen this before?  This is in a recently restored database.  I wanted to enter Outgoing mail server (smtp.office365.com) credentials in SMTP settings.  The system will not accept the email account password.  A test email succeeds if I use Exchange as the Email provider.  Thanks in advance.

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  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 46,215 Super User 2024 Season 2 on at
    RE: Receiving 'Encryption error occurred' when opening Email parameters >> SMTP settings form

    Thanks Ajit.  That worked!!

  • Gorminator Profile Picture
    Gorminator 2 on at
    RE: Receiving 'Encryption error occurred' when opening Email parameters >> SMTP settings form

    I came across this issue the other day and it was resolved after logging into the UAT VM where the error initially occurred.

    As I could not determine a root cause analysis, I would create a case with Microsoft as this error was seen by other customers within the last week.

  • Verified answer
    Ajit Profile Picture
    Ajit 8,755 on at
    RE: Receiving 'Encryption error occurred' when opening Email parameters >> SMTP settings form

    As you have mentioned DB restored so I am sure you are not trying in PROD. Would it be possible for you to delete record from 'SysEmailSMTPPassword' table? and re-enter password from UI again.

  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 46,215 Super User 2024 Season 2 on at
    RE: Receiving 'Encryption error occurred' when opening Email parameters >> SMTP settings form

    9_2D00_19_2D00_2019-3_2D00_25_2D00_35-PM.jpg

  • Ajit Profile Picture
    Ajit 8,755 on at
    RE: Receiving 'Encryption error occurred' when opening Email parameters >> SMTP settings form

    Please post the screen shot of the error.

  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 46,215 Super User 2024 Season 2 on at
    RE: Receiving 'Encryption error occurred' when opening Email parameters >> SMTP settings form

    Thanks Ajit - tried your suggestion with same error results.

  • Suggested answer
    Ajit Profile Picture
    Ajit 8,755 on at
    RE: Receiving 'Encryption error occurred' when opening Email parameters >> SMTP settings form

    Try deleting that record and enter all details again.

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