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D365 CFS with Azure IOT Hub - Command is sent from CRM but unable to receive message from cloud.

Created d365 instance with connected field service (CFS) deployed. i am just trying to achieve the out of the box functionalities within the application and see if it is syncing with Azure.

I am able to register the device from CRM to Azure IoT hub. Next, was trying to send command instruction from CRM to Azure IoT hub. Though i can see the status of command as 'Sent' in CRM. i actually don't see the actual messages are received at the IoT hub.

To monitor the messages at the IoT hub,

-->created a console application to listen to the messages received at IoT hub, no luck.

-->installed device explorer to monitor messages received for the particular device, no luck.

Then i tried to send messages from simulator, able to receive and read the messages from IoT hub.

i also tried to send messages from console app, able to receive and read the messages from IoT hub.

When the command (message) is sent from ms crm application, unable to read from IoT hub.

any help would be appreciated, thanks.

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