Need advice on how to raise a VAT credit only on customer account

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Posted on by Yumiko

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A customer’s invoices have incorrectly had VAT added to them although they paid the correct 0% VAT order amounts via credit card on our sales platform. We need to raise one credit note for the total VAT amount over all invoices to balance their accounts against monies paid, therefore only the GB VAT G/L will be used.

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Marco Mels on at

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RE: Need advice on how to raise a VAT credit only on customer account

Hello,

If you do not get further traction from the community, feel free to raise this issue to Microsoft via your partner or CSP.

Thanks.