Dynamics Community Forum Thread Details

We are slowly rolling out and testing the new Dynamcis 365 App for Outlook to see if it will work as a replacement for the client. We have one user that is running into an error while logging into the App.

When they open Outlook and then open Dynamics our SSO window pops up, but when they login we can watch the URL redirect multiple times before it shows the following error.

Activity ID: 00000000-0000-0000-e6a6-0080000000b3
Relying party: <url relaying party url>
Error time: Fri, 29 Jun 2018 19:00:32 GMT
Cookie: enabled
User agent string: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 10.0; WOW64; Trident/7.0; Touch; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; .NET CLR 1.1.4322)

They reported that they could then close this window and Outlook, then reopen Outlook and successfully log into the app. While I was on a screen share with them I couldn't get reproduce this behavior and every time I tried with them I only got the error window.

Looking into the ADFS event log I don't see anything.

When I look into the local machine event log I can find this error at the same time as when the user attempted to log in.

Level Date and Time Source Event ID Task Category
Error 6/29/2018 1:08:00 PM Microsoft-Windows-DistributedCOM 10016 None "The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{9BA05972-F6A8-11CF-A442-00A0C90A8F39}
and APPID
{9BA05972-F6A8-11CF-A442-00A0C90A8F39}
to the user <username> SID (S-1-5-21-1063300090-2824294965-3513365286-22400) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."

I can get around this when I run Outlook as the administrator, but that is not something I can reliably have every user do every time.

No other user has ran into this yet and I cannot reproduce on my machine.

To explain our set up a little bit: