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Do suppressed contacts count towards the overall marketing contact count?

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Posted on by Microsoft Employee

Hi there

We are in the process of moving from another ESP to D4M and have a large list of suppressed contacts. i.e. those that we want to ensure that we never email them again.

According to the documentation the best way to do this is to add the contacts to a marketing list and then add them to a segment, then set the segment as the suppressed segment in the marketing journey. 

Q: Are these suppressed contacts then excluded from the overall marketing contact count? or are they included because they are part of the customer journey?

Thanks!

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  • Suggested answer
    Justin Wilkinson Profile Picture
    Justin Wilkinson 1,336 on at
    RE: Do suppressed contacts count towards the overall marketing contact count?

    I believe it is all contacts that are within customer insights that have had a marketing interaction are classified as a Marketing contact, which means they count including suppressed contacts . You might find the following guide useful in terms of licencing for D365 Marketing: www.preact.co.uk/.../a-quick-guide-to-licensing-dynamics-365-for-marketing

  • Suggested answer
    Vivek_Singh Profile Picture
    Vivek_Singh 385 on at
    RE: Do suppressed contacts count towards the overall marketing contact count?

    Hi Tim_H,

    Thanks for reaching out!!

    As per my understanding, by using the suppression segment you can exclude the contacts from receiving any marketing mail for that particular customer journey. But that contact is still there in the your marketing contacts and can be part of any other customer journey. So yes those contacts still included in marketing contact count overall.

    Hope this helps!!

    Regards,

    Vivek Singh

    If this answers your query then please mark it as verified!!!

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