In random instances, posting payments in the payment journal fails to apply and ultimately close the payment created and intended invoices to be applied to.
it does not occur frequently, and causes an invoice which was paid in reality (on record and through bank/check payment) to be available in the payment journal the next time "suggest vendor payments" is used in the payment journal. There is no consistent vendor or field found which this is caused by. The first payment will post without Serenic applying to the invoice causing both to remain open. The normal process is to suggest vendors then post. The payments which do not apply do have references to the external document type to apply to field or similar record/value assigned to it even if it does not actually apply to an invoice or credit memo record. Please assist in determining what causes this lapse of application and how it can be fixed without continuous manual review. Thank you.
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