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Why there is no type "Messaging" when create a workstream?

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Posted on by SX-23090122-0

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Why there is no type "Messaging" when create a workstream?

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I refer to this doc: https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/create-workstreams

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Muhammad.Affan 4,620 Super User 2025 Season 2 on at

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Why there is no type "Messaging" when create a workstream?

Hi There,

You can reconfigure your Chat channel using this video:

https://www.youtube.com/watch?v=sHeWiKRzUm0

Thanks

Affan

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SX-23090122-0 19 on at

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Why there is no type "Messaging" when create a workstream?

Hi, in this video https://www.youtube.com/watch?v=sHeWiKRzUm0 :

but in mine:

Is there something wrong?

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