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Payroll Direct Deposit void check on ACH export

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Posted on by Community Member Microsoft Employee

When running Payroll in GP v2010 with direct deposit there was an issue where a payment needed to be voided. The earnings statement was voided before generating the ACH file so it was not expected that the file would not include the voided statement. When the client generated the ACH file, it included the original earnings statement as well as the corrected statement. They contacted the bank and they were able to delete the incorrect transaction. In the future however, when they void an earnings statement (before generating the file) what is the best method to ensure that it will not be included in the file? Is there an additional step needed such as running payroll with DD turned off for that run and then rerunning payroll after "clearing out" the void?

Thanks!

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Community Member Microsoft Employee on at

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RE: Payroll Direct Deposit void check on ACH export

Heidi,

Did you ever get a resolution for this?

Thanks