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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Hyperlinks not clickab...
Microsoft Dynamics 365 | Integration, Dataverse...
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Hyperlinks not clickable on received emails in Unified Interface - CRM Version 1612 (9.0.8.15)

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Posted on by Naga Nikhil Jonna 30

 Hyperlinks not clickable on received emails in Unified Interface but it is working as expected in classic view.

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    Henry J. Profile Picture
    Henry J. 5,237 on at
    RE: Hyperlinks not clickable on received emails in Unified Interface - CRM Version 1612 (9.0.8.15)

    Hi Naga,

    I understand that you are using Dynamics 365 Customer Engagement on-premises.
    On this version (9.0), the Unified Interface is actually only available in an early version – it is very limited by nature and has a lot of known parity gaps with the web client – so unless you have very simple use cases, it is probably best to remain on the web client.

    As mentioned in this FAQ, the web client is only deprecated for online customers, not on-premise customers.
    We will continue to support the legacy web client for on-premises deployments as part of the product support lifecycle (https://support.microsoft.com/en-us/lifecycle/search).

    Henry

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