Hello,
I have created a custom entity called “Change Orders” to facilitate changes to our software. This entity functions similarly to cases but serves its own unique purposes, such as estimates and automated change request data capture.
I am looking to use this entity for tracking emails to clients. However, we have encountered an issue: when attempting to receive emails within this entity's timeline, the incoming emails are sent to all records created in the Change Orders entity with the same email.
Any insights or suggestions on the cause of this issue would be greatly appreciated.
Thank you,
Wil
Wil
ChangeOrderEmaikl...
