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Importing Error: The lookup reference could not be resolved

Posted on by 17

Hi,

I am trying to import multiple incidents to a agreement bookings. I want to import one incident for each asset. Unfortunately, the asset names appears multiple times in our Dynamics environment.

Therefore, I tried to map the customer asset to its unique account.  (every asset is unique in their account) I couldn't resolve the lookup reference. 

Is there another way to import this? Am I referencing incorrectly? 

Import_5F00_Error.JPGImport_5F00_Mapping.JPGDuplicate-Lookup-reference.JPG

Excel-Upload-Agreement-Booking-Incident.JPG

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