Social Insights - Unknown system error

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Posted on by houstonbrooke

Out of the blue our social insights tab isn't working in our leads and accounts anymore. Anyone else experience this before? Instead there's a light gray box where it belongs that says -

Looks like we ran into an issue

Unknown system error, please report this error to support.

I've gone to the administration section and reset Social Insights but it hasn't changed anything.

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ScottDurow 25 on at

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This is probably a temporary outage. Check your O365 service dashboard. If the problem persists you should open a support ticket.
houstonbrooke on at

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Thanks! It's been many days and it's still showing up, so I'm going to put in a ticket.
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Community Member on at

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Hey, I have had the same error coming up a couple of times...once it disappeared itself fairly quickly and once I had the synchronisation dropped so I had to approve it again from within the solution, as I had done after I've imported it initially...
Community Member on at

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I am a system admin. My Insights works, but one of my users is receiving this message as well. Did you find a solution?
houstonbrooke on at

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I was finally able to fix it with support's help. It was really just an issue with the service, something that they had thought they fixed, or fixed for most customers. Then we had to re-sync our data and reset it to work again after they did whatever they did. It was never really an issue on our end.

If re-syncing data doesn't fix it, I think the only way to do so is to put in a ticket.