Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Creating Work Order fr...
Microsoft Dynamics CRM (Archived)

Creating Work Order from Booking Date record if Field Service using Windows Application

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

We are processing booking date record through the windows app and creating work order record as per the custom logic, after the creation of work order record we set the work order lookup on Booking date record with created work order and make Booking Date record status as PROCESSED.

But while updating Booking date record we got following Error.

A work order can only be set by the plug-in code when the system executes the logic to generate a work order.

A user can't update status to Processed manually.

Please, anybody, help us to resolve this issue.

Thanks

Yasir

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Creating Work Order from Booking Date record if Field Service using Windows Application

    I have again posted my exact issue, just in case you can help me out with it...

    Thanks!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Creating Work Order from Booking Date record if Field Service using Windows Application

    Hi Prashant, thanks for your reply, but it didn't solve the issue that I am facing.

    My issue is, I am creating Work Order based on my custom logic and once the Work Order is created, I update the Agreement Booking Date entity (this is shipped along the Field Service Solution) with the Created Work Order (Work Order is a lookup on Agreement Booking Date) and set the Status (this is not OOB Status, but a field that ships with the Field Service solution) of the Agreement Booking Date to Processed. But, I suspect there is a Field Service plug-in that doesn't allow this to happen. And, we didn't find a way to overcome.

    We end up getting the error while doing the above things, the error is as follow, "A work order can only be set by the plug-in code when the system executes the logic to generate a work order."

     

    Please anyone can help me with this?

    Thanks in advance.

  • Alagunellaikumar Profile Picture
    Alagunellaikumar 6,210 on at
    RE: Creating Work Order from Booking Date record if Field Service using Windows Application

    Workorder status is linked to booking entity. When you update the booking entity status, status of the work order also changed.

  • PS Profile Picture
    PS 23,577 on at
    RE: Creating Work Order from Booking Date record if Field Service using Windows Application

    Thats true you cant change the status of work order manually. OOB work order status is linked to bookings. So Field Service Agents are supposed to change 'Booking' status which automatically updates Work Order status.

    Is Booking Date a custom entity? You can link Booking date status to Work Order via a workflow or Plugin and disable the existing workflow if you are not using 'Bookings' at all.

    if you are not using 'Bookings', how do you populate work orders on calendar??

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,188 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans