Posted Credit Memo applied to Job is adding to usage rather than crediting it

(0) Share

Report

Posted on by tnalleyKEC

We ordered a part to a job that had to be returned so we created a Purchase Return Order which, when fully processed, generated a Posted Purchase Credit Memo. Unfortunately, while the quantity is correctly displayed as negative, the “Total Cost ($)” column does not take that negative number into account in its calculation. As a result, the credit is not taken out of the Total Cost. Instead, it’s added to it. The total cost of this job (and any job that has a credit memo applied to it) is incorrectly stated.

0181.Nav1.png

Invoice and Credit Memo (cost-5% restock fee) Job Ledger Entries shown

8176.Nav2.png

Job Task Lines view showing incorrect total

Is this a Nav bug? Did we do something wrong in our application of the credit memo?

All responses (1)

Answers (0)

TWBlaisdell on at

Like (0)

Report

RE: Posted Credit Memo applied to Job is adding to usage rather than crediting it

Hello,

Thank you for posting on the Forum. They key when posting the Purchase Return/Credit Memo is to make sure that the Job Planning Line No is shown and populated. In that way, the return is applied to the original Job Planning Line where the original Usage was recorded and makes sure that the full offset can be completed.

Thank you.

Best Regards,
Tom