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Sync issues with CRM Outlook Component

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Posted on by pvmp19

10

Hello,

I work with CRM Dynamics 2015 on premise and Office 365 Cloud with CRM for Outlook complement in cache mode.

I have sync issues with messages of duplicated records. I found that these are due to autosaved copies of the drafts messages.

I have disabled this option for autosaving drafts in Outllok and once done, it seems to work, but after a while error messages start again.

I have already cleaned caches, deleted ost and tried to avoid message poping up but with no luck.

Any ideas or auggestions would be much appreciated. Thanks.

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pvmp19 10 on at

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RE: Sync issues with CRM Outlook Component

Hello, thank you for you message.

I copy the text of the popup and try to attach an an image:

"Ya existe un registro con estos valores. No se puede crear un registro duplicado. Seleccione uno o varios valores únicos y vuelta a intentarlo. Nombre del elemento= "...""

Sorry but it is in Spanish, I could try to transalte it if you need.

Thanks,
Andy Ran 295 on at

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RE: Sync issues with CRM Outlook Component

Could you also provide the exact error message here? Thanks.

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