Dynamics Community Forum Thread Details

Time Tracking

Hello NW-26022149-0,

Yes, there are several ways to track user logins and time spent in Dynamics 365 CRM, both through built-in features and third-party solutions:

Built-in Features:

Audit Logging:
- Dynamics 365 has a robust audit logging feature that can track user logins and logouts.
- You can configure auditing to record specific events, including user access.
- This provides a historical record of when users logged in and out.
- However, it doesn't directly measure the time spent within the application in a user-friendly, reporting format.
- To enable auditing you need to go into settings, then system settings, then the auditing tab.
- You can then start auditing, and select the areas to audit.
Access Logs (Azure AD):
- If your Dynamics 365 instance is integrated with Azure Active Directory (Azure AD), you can access sign-in logs in the Azure portal.
- These logs provide detailed information about user logins, including timestamps, IP addresses, and authentication methods.
- This is a good way to see when users are logging into the system, but does not provide details about time spent within Dynamics 365.
Power Platform Admin Center Analytics:
- The Power Platform Admin Center provides some basic analytics on environment usage, including active users.
- This gives you an overview of user activity, but it might not be as granular as you need for detailed time tracking.

Third-Party Apps and Solutions:

Usage Tracking Solutions from AppSource:
- Microsoft AppSource offers various third-party apps designed for Dynamics 365 usage tracking.
- These apps often provide more advanced features, such as:
  - Detailed reports on user activity.
  - Time spent on specific entities and records.
  - User adoption metrics.
  - Customizable dashboards.
- Search AppSource with the terms "Dynamics 365 usage tracking" or "Dynamics 365 user analytics."
Custom Development:
- If you have specific requirements, you can develop custom solutions using:
  - Plugins or JavaScript to track user activity within Dynamics 365.
  - Power Automate to capture and analyze user data.
  - This approach requires technical expertise but offers the most flexibility.
Third-Party Monitoring Tools:
- Some third-party monitoring tools can track user activity across various applications, including Dynamics 365.
- These tools might provide broader insights into user behavior and productivity.

Key Considerations:

Privacy: Be mindful of user privacy when implementing tracking solutions. Ensure you comply with relevant data privacy regulations.
Performance: Extensive tracking can impact system performance. Choose solutions that are optimized for performance.
Reporting: Select a solution that provides the reporting capabilities you need to analyze user activity effectively.

Recommendation:

Start by exploring the built-in audit logging and Azure AD sign-in logs.
If you need more detailed tracking, consider third-party apps from AppSource.
If you have very specific requirements, custom development might be necessary.

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My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.

Best Regards,
Daivat Vartak

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