Dynamics 365 CommunityForums Microsoft Dynamics CRM (Archived) Integration of CRM App...

Integration of CRM App for outlook and gmail account

(0) Share

Report

Posted on by Emo10

Hello,

We successfully installed the CRM app for Outlook when the user has exchange mail account following the instructions here:

https://technet.microsoft.com/en-us/library/mt812179.aspx

What we are trying to figure out whether it is possible is to integrate the CRM app Outlook using gmail account. We successfully configured the server-side synchronization for gmail account, but in the Apps for dynamics page instead the option for installing app for outlook this message appears:Your account's email settings aren't configured to use this app. Learn more.

What might be the reason for this? Is anybody successfully use the CRM app for outlook with mail provider different than exchange?

*This post is locked for comments

All responses (1)

Answers (1)

Verified answer

Community Member Microsoft Employee on at

Like (0)

Report

RE: Integration of CRM App for outlook and gmail account

Hi,

When you enable "CRM App for outlook" it will be added on your exchange server and every time you open owa/outlook it will then check on your exchange server if you have "CRM App for outlook" enable.

Moreover as gmail server isn't an exchange server, it makes it clear to me that you can't use this.