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Restricting Resolve and Cancellation of case

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Posted on by Vaibhav Jaiswal

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Hi ,

I want to restrict the resolve and cancellation of case based on some conditions . I thought of writing a plugin on SetState and setStateDynamicEntity message of case entity. Below is my observation:-

1) When i am resolving or cancelling the case , plugin is not getting triggered.

2) When i am reactivating a case plugin is getting is getting triggered.

Could someone help me to understand why plugin is not getting triggered in 1st case.

And also when i registered my plugin on update message of case entity, the it is triggering in all sceaniros (resolve , cancel , reactivation)

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Arun Vinoth 11,613 on at

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RE: Restricting Resolve and Cancellation of case

Special messages like SetState were deprecated, use Update instead.

docs.microsoft.com/.../perform-specialized-operations-using-update

Also read this: nishantrana.me/.../use-close-message-when-we-resolve-an-incident-case-in-crm

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