Hello everyone,
For some time now, I have noticed that Omnichannel no longer correctly recalculates my available capacity. As a result, conversations are no longer being presented to me even though my capacity is not full.
Hello everyone,
For some time now, I have noticed that Omnichannel no longer correctly recalculates my available capacity. As a result, conversations are no longer being presented to me even though my capacity is not full.
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