Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Customer Voice - Personalization

(0) ShareShare
ReportReport
Posted on by 210

Hello,

I created a survey with a variable on the first name.

I have correctly indicated the technical name of the field but nothing is displayed when I send the survey to a contact via Dynamics for Marketing.

Do you know why the variable is not working in my survey?

pastedimage1622471130333v1.png

pastedimage1622471130334v2.png

Thank you for your help.

  • Suggested answer
    RE: Customer Voice - Personalization

    Hi Fko,

    Customer Voice personalization is not currently available in Dynamics 365 Marketing. 

    You can upvote the corresponding Idea.

    Best,

    Chiara

  • Fatouma  Profile Picture
    Fatouma 210 on at
    RE: Customer Voice - Personalization

    Hello Carlos,

    I hope you are doing well too.

    Thank you for your answer.

    Larger screenshots below in my previous post.

  • Fatouma  Profile Picture
    Fatouma 210 on at
    RE: Customer Voice - Personalization

    Hello Carlos,

    I hope you are doing well too.

    Thank you for your answer. 

    Larger screenshots below : 

    pastedimage1622496245796v2.png

    pastedimage1622496348751v3.png

    When i send this survey via DFM, the first name doesn't display but via Customer Voice this is displayed.

    Do you know why ?

  • RE: Customer Voice - Personalization

    Hello Fko,

    I hope you are doing well and safe.

    The image so exceedingly small. Isn't possible to understand the behavior. Could you attach the image again to we can moving forward?

    Kind Regards,

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,996 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,853 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans