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ReportWhenever a new case is created via email the default priority level should set to normal as a default.
Please explain how I can go about doing this, I am new to CRM Dynamics.
Thank you,
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Whenever a new case is created via email the default priority level should set to normal as a default.
Please explain how I can go about doing this, I am new to CRM Dynamics.
Thank you,
Please refer this link to understand how to create a workflow.
Please refer this blog to see how to update a field.
Please mark this answer as verified if it solves your purpose.
Hello Kechi,
You can register a workflow on create of Case record and using Update Component of the workflow you can set the Priority level.
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