Dynamics Community Forum Thread Details

Email message setFocus() issue

Recently a change in the code has been introduced (only in our production environment): EmailIntelligence/EmailSentiment/msdyn_EmailSentiment.js

This happens for all emails, both when choosing reply and also creating an email from blank.

The block of code appears at rows 434-444 and sets the focus from the body to the "To" field instead, resulting in annoyance from the business.

I'd prefer to avoid solving this with a script changing the focus after this code has been run, any ideas how to fix?

Said block of text in the file is this:

            // Set focus to the "To" field for new/draft emails so the focus order
            // follows the logical visual layout (To -> Cc -> Subject -> Body).
            var formType = formContext.ui.getFormType();
            var statusCodeAttr = formContext.getAttribute("statuscode");
            if (formType === 1
                || (formType === 2 && statusCodeAttr && statusCodeAttr.getValue() === 1)) {
                var toControl = formContext.getControl("to");
                if (toControl) {
                    toControl.setFocus();
                }
            }

This appears in the function EmailIntelligence.

Below is the difference in code, left is dev and right is prod:

Categories:

Dynamics 365 Customer Service

Hi HenrikFranzen,

1) Issue
In Dynamics 365 Customer Service, after a recent change introduced in production, the email form behavior has changed:
- When creating or replying to an email, focus is automatically set to the "To" field
- This overrides the expected behavior where focus remains in the email body
- The issue affects all email scenarios (new and reply)
- This causes user disruption and inefficiency

The behavior is caused by code in:
EmailIntelligence or EmailSentiment msdyn_EmailSentiment.js

Specifically:
- A block of code forces focus to the "To" field using setFocus

2) Reason
From the code:
- The logic explicitly sets focus to the "To" field for:
- New emails formType equals 1
- Draft emails formType equals 2 with status equals Draft
- This is intentional and part of: Email Sentiment or Email Intelligence enhancements

The purpose of this logic:
- Enforce a specific tab order:
To then Cc then Subject then Body

However:
- This change overrides the existing user experience
- It is not configurable via standard settings

3) Resolution
Option 1: Override using custom script
- Create a custom JavaScript on the email form
- Register on form OnLoad event
- Use delayed execution to reset focus to body field

Example approach:
setTimeout(function () {
var bodyControl = formContext.getControl("description");
if (bodyControl) {
bodyControl.setFocus();
}
}, 500);

Option 2: Adjust execution order
- Register custom script after Microsoft library
- Ensure it runs last in execution pipeline

This reduces need for long delay timing.

Option 3: Disable Email Intelligence features
- If acceptable, disable:
- Email sentiment
- Email intelligence

Navigation:
- Settings then Email configuration
- Disable relevant features

Note:
- This may remove additional functionality

For a more detailed answer, please provide more information.

Rg,

Alexander

*Due to the complex and different possibilities of deploying Dynamics 365 I highly recommend not to setup the application without some expert/partner or support. (For more information contact me under anassl@inno-solutions.info or visit www.inno-solutions.de)

*The Information comes directly from the manufacturer or provider and are validated (not guaranteed) up to date of creation of the posting.

References: