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dialog view

Posted on by 5
In Dynamics CRM sales (online) under Queue, when I select a queue item and click on the "Route" ribbon button, the default selection is route to another queue, but I want to change this to  "User/Team" default. since we never route to another queue.
  • CA-02051055-0 Profile Picture
    CA-02051055-0 2 on at
    dialog view
    Hello, did you find a solution for this? We have the same requirement and want to change the default selection to "User/Team"
  • CU09101359-0 Profile Picture
    CU09101359-0 5 on at
    dialog view
    hai, i just want to know how to change the option "route to another queue". and keep "User/Team" as the first option in the pop-up?
  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 7,797 Super User 2024 Season 1 on at
    dialog view
    Hello User,
     
    Have you checked if the new owner or team is also updated in worked by field .?
     
     
    Thank you,
    Amit Katariya

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