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ReportThe question was posed more than once, hence we wanted to share the answer in this post, actually the answer is no, not by default, the design of business central does not expose the Service Items Automatically to the Sync APIs, which means if you try to sync all the items from BC to Dynamics 365 for sales you should not be expecting the service items to show up there.
You can check our documentation related to the entities / Fields Mapping between business Central and Dynamics 365 for sales in here:
https://docs.microsoft.com/en-us/dynamics365/business-central/marketing-integrate-dynamicscrm
And based on this you will see that the Service Items are not there by default.
If it is still needed, there is always the possibility to write your own extension to add whatever functionality that you might need:
Some changes can also be made in a sandbox and then exported as an extention to be imported in the PROD, here is some more info about sandboxes and Extensions:
How to create sandbox environment:
https://docs.microsoft.com/en-us/dynamics365/business-central/across-how-create-sandbox-environment
customizing business central using extensions:
https://docs.microsoft.com/en-us/dynamics365/business-central/ui-extensions
Thanks
Rahman
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