Stop inactive customers from syncing

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Posted on by Xine

O365 CRM Dynamics and Financials
Running on Chrome (CRM works best there)
Setting up Financials for 1/1/18 go live

Hi.

I hadn't been on Financials in a couple of weeks and when I went back in and ran a sync on modified data last week, I discovered that my inactive customers from Dynamics CRM are now syncing into Financials. I checked the mapping and nothing has changed. It is still supposed to filter on "active" customers.

How can I fix it?

Did something change with the December update? There are now hundreds of inactive accounts in Financials and I need them to not be there.

I'm not sure what screenshots may be needed, but if you think of any, I would be happy to supply them.

Thanks!

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