Cash discount failed to deduct from customer's invoice.

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Posted on by lmai

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Hi All,

I have a discount in my FTI (screenshot 1), but when I posted the customer payment, the discount is not deducted automatically (screenshot 2). The AR parameter is screenshot 3. Am I missing any set up that caused the system fail to deduct 1% from $9,000 invoice? Thanks!

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Ludwig Reinhard Microsoft Employee on at

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Hello Kim,

Can you check what you see in your payment journal after you selected the customer and then open the settlements form?

Can you identify the cash discount once you mark the FTI for settlement?

Best regards,

Ludwig

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