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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / NAV Interaction Emails...
Small and medium business | Business Central, N...
Answered

NAV Interaction Emails Sending Word Attachment Instead of Email Body

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Posted on by Mansi Soni 10,176 Super User 2026 Season 1

Hi Experts,

One of my clients is facing an issue in Microsoft Dynamics NAV related to Interactions from the Contact Card.

Earlier, when generating an Interaction and sending an email from the Contact Card, the Word template/content used to appear directly in the email body.

However, now the system is:

  • Sending the content as a Word attachment
  • Keeping the email body blank

No major changes were knowingly made from the user side.

We would like to understand:

  • What could be the possible reasons for this behavior?
  • Which setup/configuration areas should be checked?
  • Could this be related to Outlook, Word templates, Interaction Template setup, or any NAV customization?

Any guidance or troubleshooting suggestions would be greatly appreciated.

Thanks in advance!

Categories:
Microsoft Dynamics NAV
I have the same question (0)
  • Suggested answer
    Mansi Soni Profile Picture
    Mansi Soni 10,176 Super User 2026 Season 1 on at
    Surprisingly, this issue has been resolved by importing an older Word template into the new Interaction Template, opening it, making the required changes, and re-importing it into the new Interaction Template. The same is now working successfully.

    Regards,
    Mansi Soni
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 101,995 Super User 2026 Season 1 on at
    This requires customization. I've done similar development before, and I hope the following information can give you some hints.
    Dynamics 365 Business Central: Save a document as a Word attachment (Attach as Word) – Customization
     
    Thanks.
    ZHU

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