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How to issue a return and credit card refund for product originally billed in Sales Transaction Entry with credit card payment posted in Cash Receipts

Posted on by Microsoft Employee

When I need to refund a customer for returned product, I have been issuing a return transaction in Sales Transaction Entry. This does reverse the inventory, but I end up with a credit balance in AR, and no way to post the refund made to their credit card.

How is this transaction handled in GP without doing a Journal entry to credit cash, and debit AR??

Thanks,

Debbie

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