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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Posting in Production ...
Small and medium business | Business Central, N...
Answered

Posting in Production (Live)

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Posted on by john.ellis 3,534

Hi:

A company has not gone live, yet.  But, an end user posted a purchase invoice, printed a check for it, and posted the check.

This all should have been done in the sandbox and not in a production company.

Do we need to contact Microsoft to restore a backup?

If not, what's the best way to "reverse" this?

Thanks!

John

  • Suggested answer
    S.Kawamura Profile Picture
    S.Kawamura 1,532 on at

    Hi John

    You can restore production environment on BC admin center by yourself.
    Restored environment is different environment from original environment. So delete original environment and then change restored environment name to original environment name.

    pastedimage1638487488377v1.png

    Official document is here:
    Restoring an Environment in the Admin Center - Business Central | Microsoft Docs

    S.Kawamura

  • john.ellis Profile Picture
    john.ellis 3,534 on at

    Thanks.  But, that doesn't "get rid of" or reverse the bogus transactions.

    I cannot "blow away" a company or environment altogether.  It has setups that we cannot lose.

  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 103,676 Super User 2026 Season 2 on at

    Hi, Can't solve the problem if you restore the environment to the day before posting?

    pastedimage1638489267235v1.png

    If you also imported Open Balance and other data on the same day, I hope you have a backup company in the production environment.

    pastedimage1638489554295v3.png

    Hope this will help.

    Thanks.

    ZHU

  • john.ellis Profile Picture
    john.ellis 3,534 on at

    Going under the presumption that there is no backup to restore, what steps can be taken from an accounting standpoint in terms of "reversing the transactions"?

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 103,676 Super User 2026 Season 2 on at

    As my understanding, you have now posted an purchase invoice, a check, and applied the check to this invoice?

    So hope the following helps

    1. Unapply Entries

    pastedimage1638492416903v1.png

    pastedimage1638492437210v2.png

    2. Recreate a negative check to cancel the original.

    3. Use Cancel feature in Posted Purchase Invoice page to cancel the mistake purchase invoice.

    pastedimage1638492524004v3.png

    Hope this will help.

    Thanks.

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