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Dynamics 365 general forum

Changing value of option in multi-select option set field

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Posted on by 154

I have a multi-select option set that was made years ago and the values are pretty arbitrary. I want to true them up with another system we started using recently so that I can more easily sync between the two. The values in that system are not editable, but they are in CRM.

pastedimage1563829143117v1.png

When I go to change it for that field, I get the following alert:

pastedimage1563829143118v2.png

This has me concerned. Sounds like any existing entries will stay under the current value which would screw up reporting.

How should I go about updating this?

Also, to complicate things, multiple values are stored as a string separated by a comma instead of an array. I'd think something like XrmToolBox might work, but not sure how it'd handle these.

pastedimage1563829143118v3.png

Yeah, I could just build a bunch of conditional logic, but that is just messy. 

  • Suggested answer
    Kalpavruksh D365 CoE Profile Picture
    2,545 on at
    RE: Changing value of option in multi-select option set field

    You can add one more correct option and update exisiting record and assign to correct option, and then remove the old one.

  • LeoAlt Profile Picture
    16,331 Moderator on at
    RE: Changing value of option in multi-select option set field

    Hi partner,

    You may have already associated this multi-option with other fields/entities/customizations, you should open the editor of the multi-option field and find out the dependencies.

    0576.community95.png

    Temporarily remove the association and re-establish it after updating the value.

    Here is a similar solution for you.

    https://support.microsoft.com/fil-ph/help/2501788/the-campaign-activity-can-be-distributed-only-once-error-occurs-after

    Hope it helps.

    Best Regards,

    Leo

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