Announcements
No record found.
Hi when I try to access the Omnichannel for Customer service and connect it to the transfer to agent I get the following message
Diagnostic Trace Id:
There could be a set of different reasons for this issue, did you create a new Azure AD app for the bot?
Can you check the following:
1) You have Omnichannel license, and org is onboarded to Omnichannel? (https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/omnichannel-provision-license)
2) Login to CRM, go to "Processes" and search for "AddBotUser", "GetBotConfiguration", "IsBotUserConfigured" and "DisableBotUser" processes. Make sure these processes are Active, and not in Draft state.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our community stars!
Expanding mentorship, skilling, and AI innovation
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Daniyal Khaleel 60 Most Valuable Professional
11manish 12 Super User 2026 Season 2
Hamza H 8 Super User 2026 Season 2
