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ReportHi when I try to access the Omnichannel for Customer service and connect it to the transfer to agent I get the following message
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Hi when I try to access the Omnichannel for Customer service and connect it to the transfer to agent I get the following message
Can you check the following:
1) You have Omnichannel license, and org is onboarded to Omnichannel? (https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/omnichannel-provision-license)
2) Login to CRM, go to "Processes" and search for "AddBotUser", "GetBotConfiguration", "IsBotUserConfigured" and "DisableBotUser" processes. Make sure these processes are Active, and not in Draft state.
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