How delete cases that have been generated by mistake?

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Posted on by Community Member Microsoft Employee

Hi,

Is there a way in Dynamics Customer Service Hub to delete cases that should never have been generated in the first place?

We have a large volume of Dynamics cases that have been generated automatically from various irrelevant and even spam emails, and even though we have marked them as Resolved or Canceled, they keep showing in views of non-active cases and make it very cumbersome to analyse and research our resolved cases e.g. from a risk analysis standpoint.

Thanks!

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Community Member Microsoft Employee on at

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RE: How delete cases that have been generated by mistake?

Thanks for the pointer! I guess bulk delete requires admin privileges, I'll have to see if I can get those.
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Miguel Lourenco on at

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RE: How delete cases that have been generated by mistake?

Hi,

have you checked the bulk delete?

docs.microsoft.com/.../delete-bulk-records