Copilot Service Workspace – Can the Navigation Pane Be Pinned Open?

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Posted on by abhisc

Hi Everyone,

I'm using Dynamics 365 Customer Service's Copilot Service Workspace and noticed that the left navigation pane (site map/navigation menu) automatically collapses after navigation or during usage.

Is there any supported way to keep the navigation pane permanently expanded or pinned open for users?

I've checked the workspace settings and experience profiles but haven't found any configuration option to disable the auto-collapse behavior.

I'd like to know:

Is this the expected out-of-the-box behavior?
Is there any setting, personalization option, or customization available to keep the navigation pane open?
Has anyone found a supported workaround for this?

Any guidance would be appreciated.

Thanks!

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Dynamics 365 Contact Center

Dynamics 365 Customer Service

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FSRon 93 on at

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My experience is that it stores whichever you have (open or minimized) and gives you the same setting once you reload the page. If it keeps closing/minimizing on you, I think it might be worth making sure it's maximized on all instances/tabs of the page you have open. Once they are all maximized or you onle have one open that is maximized, you should just have it maximized on any refresh or new tab. This will need to be done once per Org.

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