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Service | Customer Service, Contact Center, Fie...
Answered

Schedule related workorders

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Posted on by 35

Hi all,

I want to schedule multiple work orders that are related to each other. 

For example:
1. When workorder A is scheduled at 1-12-2021 with endtime at 10:00AM; Workorder B should automaticly scheduled with starttime 10:01AM (doesnt have to be the same resource); Workorder C should be scheduled after workorder B

2. Workorder A and B should always start at the same moment

3. Workorder A an B should always end at the same time


Is there a way to set the relationship between workorders and does the RSO take the relationship into account?


Thanks!
  • Verified answer
    Community Member Profile Picture
    on at
  • Verified answer
    Dan Gittler - Dynamics Field Service Profile Picture
    Microsoft Employee on at

    Best way to accomplish this is using RSO with this feature - docs.microsoft.com/.../rso-requirement-dependency

    Otherwise you will need to build custom logic (flow or plugin) to auto schedule

    if this answered your question please mark as verified to help the community!

  • MarcelBierens Profile Picture
    35 on at

    Thanks Leah Ju! Very helpfull

  • MarcelBierens Profile Picture
    35 on at

    Thanks Dan! Very helpfull

  • Community Member Profile Picture
    on at

    Hi Partner,

    Can you click Yes under "Did this answer your question?" to close this thread if my answer is helpful.

     pastedimage1638778385582v1.png

    Thanks in advance!:)

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