Customer Service Hub - D365 V9 - queue and dashboard issues

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Posted on by DCJonas

Hi,

I am having some issues with the Customer Service Hub on a V9 environment.

I have created multi stream interactive dashboards in a solution and published them but they do not show in my customer service hub. I found somewhere that chrome could be the issue but remaking and republishing from e.g. IE does not solve the problem.

Furthermore I am having issues with my queues. Emails that come in are automatically turned into cases as per my creation rules, added to the right queue but the email/case does not show in the queue views. If I look under activities the emails are there, under cases the case is there. When I click the queue item details from the case it shows the right queue, so there is a connection yet the queue does not show the items.

Has anyone seen one of these problems before? Any ideas what might cause these issues?

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Customer Service

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MihirShah 4,036 on at

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RE: Customer Service Hub - D365 V9 - queue and dashboard issues

For your question #2 - You may want to check the filters in the Queue views. Maybe they are filtered out.

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DCJonas on at

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RE: Customer Service Hub - D365 V9 - queue and dashboard issues

Thank you for trying to help me out on this. Unfortunately this did not seem to be the problem, I checked my default solution and there is no filter on any of the views I was trying.

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Manasa Manu 45 on at

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RE: Customer Service Hub - D365 V9 - queue and dashboard issues

Hi Did you get resolution for dashboards issue? I am not able to see the dashboards which I have published in customer service hub. Any help is appreciated. Thank you.

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DCJonas on at

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RE: Customer Service Hub - D365 V9 - queue and dashboard issues

No we did not find a solution, and we gave up searching as we only wanted it as a demo and did not yet need it for a client it went out of our priority list, I'd be happy to hear if you find a resolution though

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Arun Vinoth 11,615 Moderator on at

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RE: Customer Service Hub - D365 V9 - queue and dashboard issues

Always check the Date filter used in the dashboard timerange. There are date fields like createdon, modifiedon, enteredon, followup date, etc.

We never realize this is the starting filter for the dashboard items.

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Fabricio 35 on at

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RE: Customer Service Hub - D365 V9 - queue and dashboard issues

I'm facing the same issue!

All my streams of Queue Items views do not show any data.

If I change the view to Tile view, the numbers are correct and you can even select the items from a list. Also, I have created a regular dashboard using list components, and all items show up there. So, this rules out wrong views or wrong data filtering.

The problem is just the queue item cards not showing in the streams. Sometimes, when you open the dashboards, they show up for a fraction of second and then disappear, as if the list was empty.

Glad to answer any question.

Thank you in advance,

Fabrício

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