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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Replying to an email i...
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Replying to an email in case management Dynamics 365

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Posted on by JAG79 21

Hi all,

When replying to an email that has an image attached to the sender field. Microsoft Dynamics 365 case management.

This security role error message appears: insufficient permissions.

Error message in full: You do not have enough privileges to access Microsoft Dynamics 365 objects. 

The show details contains: 

Error code: 0x80048306Session Id: f72d772c-a62a-46c9-8151-b5061c36aaacActivity Id: d69fd437-16cb-4362-812e-0c359b7f91ccTime: Tue Feb 02 2021 12:13:19 GMT+0000 (Greenwich Mean Time)

What security role needs to be added to a user to enable them to reply to an email that has a symbol/image next to their email address please.

I have system admin and have no problem replying to those emails in case management,

I look forward to hearing from you.

Many thanks

Jamie Grant

  • LuHao Profile Picture
    LuHao 40,872 on at
    RE: Replying to an email in case management Dynamics 365

    Hi Jamie,

    We can check the missing permissions through Browser Developer Tools.

    Please refer to community.dynamics.com/.../model-driven-power-apps-and-permission-issues

  • JAG79 Profile Picture
    JAG79 21 on at
    RE: Replying to an email in case management Dynamics 365

    Hi Mike,

    This is the message that appears when users reply to that email. For instance paul.jones@hotmail.com has a phone symbol in front and this message appears with 

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Replying to an email in case management Dynamics 365

    Usually there is more in the security error, is there a log file that came with it?

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