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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Passing the cookies vi...
Customer experience | Sales, Customer Insights,...
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Passing the cookies via API (native forms - not possible to use capture forms)

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Posted on by Helene B. 84

Hi all,

We are new to Marketing 365. We currently have our website forms connected to to Dynamics via API (prior to using marketing 365, directed to the crm). We have looked in all possible ways but we have +3000 forms on the website with over 500 contact owners and so using capture forms seem impossible.

Has anyone done an integration with their forms and sending the form submission via API including the cookie so as to connect the contact's web interaction with the contact?

Thanks for your help!

  • Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Passing the cookies via API (native forms - not possible to use capture forms)

    Hi Helene B,

    I'm not sure what you're trying to do with cookies, but hopefully these two links will inspire you:

    https://learn.microsoft.com/en-us/dynamics365/marketing/track-online-behavior#set-up-website-tracking-and-read-results

    https://learn.microsoft.com/en-us/dynamics365/marketing/cookies

  • Helene B. Profile Picture
    Helene B. 84 on at
    RE: Passing the cookies via API (native forms - not possible to use capture forms)

    Hi,

    actually I would like to know if you can send the cookie tracking feature via API and that Dynamics picks it up.

  • antonella laura sbardella Profile Picture
    antonella laura sba... 72 on at
    RE: Passing the cookies via API (native forms - not possible to use capture forms)

    Hola, nosotros estamos experimentando hace unos días problemas con la captura de nuevos formularios externos también. A eso te refieres?

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