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13Hi All,
We are seeking clarification and best practice guidance on how to manage credit scenarios in Finance and Operations. This has been a challenging area for us and we want to ensure that we are following a standard approach supported by the product. If there is any official documentation, recommended processes or configuration guidance, it would be greatly appreciated.
Below are the main scenarios we need clarity on.
Vendor Credit Scenarios
- Vendor over supplies and we do not intend to keep the additional goods. Should this always be handled through a return purchase order.
- Vendor has overcharged on the unit price but is unwilling to issue a corrected invoice. Instead they provide a credit note that must be applied to the vendor account. What is the recommended process.
- Vendor supplies the wrong product and resupplies the correct product on a new invoice.
- Vendor invoices for the correct parts but supplies incorrect items.
- We ordered the incorrect items from the vendor and need to return them with a handling fee.
Customer Credit Scenarios
- Customer has been overcharged.
- Customer has been supplied incorrect items.
- Customer has returned surplus goods and these need to go back into stock.
- Customer has returned goods but they need to be written off.
- Customer returns goods and we need to return the items back to the vendor with a handling fee.
- Customer requires a credit on freight only.
We are looking for guidance on the standard processes for these scenarios in Finance and Operations, including whether return orders, credit adjustments, or other modules or features are recommended in each case.
Any help or documentation that outlines a clear and consistent approach would be very helpful.
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