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Customer experience | Sales, Customer Insights,...
Suggested Answer

Customer voice survey, using email option in CV from D365 Contact view, not showing in contact timeline in D365

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Posted on by 20

I created a Contact view in D365 and then used the Email Send option to send the survey to the Contacts in that view...worked like a charm. I can see the desired Contacts completed the CV survey. However, the survey invitation/results are not showing in the respective Contacts' Timelines in D365. It's been well over 24 hours since the survey was completed by those contacts. 

  • Suggested answer
    Welly Lee Profile Picture
    Microsoft Employee on at

    CoreyA -- please send an email to customervoice@microsoft.com with your tenantID and survey URL for us to investigate

  • Welly Lee Profile Picture
    Microsoft Employee on at

    Send an email to customervoice@microsoft.com

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